GBP Loans Customer Charter

We work in a highly regulated environment and aim to be at the forefront of achievement in terms of adopting best practice so as to achieve our aspirations in being world class in everything we do. In this way we hope to earn your trust and confidence and be recognised as the most respected and trusted independent financial services company in the UK.

We will always:

Keep things simple

• communicate clearly and explain things in plain English
• help ensure you understand our products and services

Keep things easy

• provide you with a dedicated, well trained professional advisor
• contact you at a suitable time and provide regular updates

Keep things personal

• treat you as an individual
• select and recommend the most appropriate products for your personal needs

Keep things open

• listen to your views
• answer any questions honestly and deal with any problems quickly and fairly

Keep things professional

• treat you fairly with courtesy and respect
• observe the highest standards of integrity and professional ethics

WELCOME TO GBP LOANS

We understand the importance of traditional values such as respect, courtesy and care. If you apply online you will find that we will acknowledge receipt by email straight away. You'll also find that telephone calls are dealt with by real people and not by automated machines unlike most banks and finance houses. Our aim is to give you a service which exceeds your expectations.