• NO UP-FRONT FEES, GUARANTEED!
  • 13.4% APR typical (2 out 3 customers receive this rate or LOWER)
  • APR's from 7.9% to 30.9% (so we can help people in different circumstances)
  • Secured Loans from £2,000 to £100,000

GBP Finance Policy for Treating
Customers Fairly – September 2011

GBP Finance is committed to applying the principles of treating customers fairly as
described by the Office of Fair Trading (OFT). These principles ensure the following:

Fair Lending

We do not charge any upfront fees to customers, ensuring that if their application does not
proceed for any reason they will not incur any costs.

We commit to ensuring that we apply three criteria when offering financial products:

  • Eligibility – Is the customer eligible for a product offered?
  • Choice – Have we provided the customer with the optimal choice of products based on their
    individual circumstances?
  • Affordability – Is the customer able to afford their chosen financial commitment?

Complaints

Complaints are handled according to our Complaints Policy, impartially and on their own merits. Copies of this policy are available on request. If we make an error, we will endeavour to correct it straight away. Our policy is one of continuous improvement and we welcome and encourage customer feedback.

We aim to respond in full to all complaints within four weeks from receipt.

We co-operate fully with the Financial Ombudsman Service and respond within the deadlines they request.

Client Communication

  • Customers receive advice on loans that are both suitable and affordable to them
  • Our website is clear, fair and not misleading in any way
  • We are committed to informing customers of their rights and obligations and to keeping them updated about the progress of their application
  • We will be polite and courteous at all times
  • We will obtain sufficient information in order to understand our customers’ needs
  • We will inform you of any conflicts of interest that may arise and manage them with a clear demonstration of impartiality – we will not place our interests ahead of yours
  • We will provide consistency and flexibility for all our customers. If something goes wrong we will work with you to find a mutually satisfactory solution
  • We will always act in the highest ethical standards
  • We will provide information in simple, easy to understand language and minimise the use of industry jargon where possible
  • We will demonstrate accountability in our actions with our customers and measure, maintain and enhance our commitment to fairness

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GBP Loans Information

GBP Loans Limited is registered in England and Wales
Registration No. 6795639
Registered office: 43 Harwood Road, London SW6 4QP
Consumer Credit Licence No. 625093
Registered with the Information Commissioner's Office
No. Z1621136

Data Protection

A comprehensive data security policy has been established to ensure customer data is kept secure and confidential at all times under the provisions laid out by the Information Commissioner’s Office.

No member of staff is permitted to use mobile phones to communicate with customers.